- Reservations made through the website are automatically confirmed. THE HOTEL WILL NEVER CONTACT GUESTS VIA WHATSAPP TO RE-CONFIRM THROUGH ANY LINK. PLEASE DO NOT CLICK ANY LINKS, AS THEY ARE SCAMS
- Check-in starts at 2 p.m.; check-out at 12 p.m.
- Early check-in is subject to availability with additional fee; alternatively, we can keep your luggage for free
- All rates include government tax and service; subject to change without prior notice
- If a prepayment is required (typically for High/Peak Season periods), the hotel will inform the guest by email or the official contacts listed on the website

- Credit card details provided will not be charged automatically; our machine can only process transactions by physical cards
- We will contact you by email for one night prepayment (if needed) using a secure online payment link from our bank, Bank Central Asia
- Cancellation or Modification within 3 days before arrival will be charged the cost of the First Night of the reservation
- NO-SHOW or Cancellations on the check-in date will be charged 100% of the total amount of the reservation